Integration Case Study
Bitrix24 & ISL Online Remote Support
Seamlessly connect your customer relationship management with powerful remote desktop support.
🚀 The Challenge
Our client needed a way to initiate remote support sessions directly from Bitrix24 CRM tickets without jumping between different applications, ensuring support agents could solve problems faster.
💡 The Solution
We developed a custom integration that embeds ISL Online directly into the Bitrix24 interface, generating secure support links with a single click and automatically logging session duration.
Key Features Implemented
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One-Click Session Generation Support agents can generate ISL Online join codes directly from any Bitrix24 Lead, Deal, or Ticket entity.
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Automated Chat Logging Once the remote session ends, the entire chat transcript is automatically saved into the Bitrix24 CRM history.
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Custom Notifications Clients receive an automated SMS or Email via Bitrix24 containing their secure ISL support link.
Result & Impact
Our client experienced a 40% reduction in average ticket resolution time, and customer satisfaction scores rose significantly due to the seamless support experience.
40%
Faster Resolution
10k+
Sessions Logged
99%
Client Satisfaction